What you are paying for
Paid plans are annual. The price is in Indian rupees, includes 18% GST, and is charged once through Cashfree for one year of access. Nothing renews automatically, so there is no subscription to cancel and no second charge to stop. The current prices are on the pricing section of the home page.
We refund these
Write in and we will put these right.
- You were charged twice for the same year
- Money left your account but the plan was never applied to it
- You were charged for a plan you did not order
- You paid and the product cannot do the thing the pricing section says that plan does, and we cannot fix it for you
We look at these case by case
If you have paid and then found the software is not right for your shop, write in and tell us what happened. If you have not used the paid plan in a way that has consumed the year, we will look at it and we will tell you the answer either way. We are not going to pretend this is automatic, and we are not going to publish a guarantee we have not thought through.
We do not refund these
There is no automatic refund once a paid plan has been used for live billing. Bills you issued are documents your business has relied on, and the year they were issued in is the year you bought.
We also cannot refund a payment you made to somebody else. If a charge on your statement is not from us, it is not ours to return, and your bank or the payment processor is the right place to raise it.
How to ask
Send one email. Include the email address on the account, and the Cashfree order or payment reference if you have it, which makes it much faster to find. Tell us what happened in your own words. You do not need a form.
How an approved refund reaches you
Approved refunds go back through Cashfree to the original payment method. That is the card, account or UPI handle the money came from, and it is the only route we can send it by. How long it takes to show up after we release it is set by your bank rather than by us, so we will not quote a number we do not control.
Cancelling
You can stop using a paid plan whenever you like, and you keep access until the year you paid for runs out. After that the account falls back to the free plan rather than to nothing, and reading and exporting your own records stay available on every plan in every state.
To raise a refund, or to ask whether yours qualifies, write to: hello@diginhance.com